Peace of mind is what we would like our clients to have when they have received a project from AVENUE ROAD ROOFING®.
That is why we have a dedicated service division solely for any issues of warranty that may arise over the warranty period of your job (See below for warranty periods available).
Simply contact ARR® by phone or –email and our Warranty Manager will be dispatched your project file for review, and in order that you will receive a return call. Your warranty claim will be inspected in a timely manner and will be addressed often on the spot if relatively minor, or it will be scheduled in accordance with weather and material procurement in mind.
What about the Warranty Itself?
Warranty periods are specified on you project agreement, and we will forward a warranty certificate upon full payment of your completed project.
ARR® warranties are transferrable in the event you sell your property or pass it on to your relative. Simply contact us in advance and we will record the new owner’s information.
ARR® warrants the workmanship of the job, for the period specified and will promptly repair or replace any defect in workmanship. Materials used in the project are warranted by the product manufacturer and are subject to their specific material warranties.
What if materials fail prematurely? In the event a manufacturer warranted product fails, ARR® is happy to assist our clients with any information needed to process their claim through the manufacturer.
Enhanced Shingle Manufacturer Warranties are Available for Residential Clients: ARR® is a Select Shingle Master™ company as authorized by Certainteed™. We hold their highest credential and are among the top 1% of shingle installers in North America. We are able to provide Five Star™ Warranty Coverage from the manufacturer which covers not only product replacement, disposal costs, and labour for a prescribed number of years, based on the product selected. All of the jobs are not pro-rated for the term specified. This is in addition to your included ARR® written warranty. Projects that qualify are completed using Certainteed ™ products exclusively and are done to their Five Star™ specification. See your representative for more information. This can supply you with iron-clad coverage for up to twenty (20) years.
A Word about Shingle Manufacturer Warranties: All shingle manufacturers provide standard product coverage which is pro-rated (depreciate) over a number of years. ARR® chooses to use Certainteed®™products because they are known to honour their warranties in our experience. They also provide the consumer with a Five Star Warranty™ Option which adds iron-clad coverage and is transferrable. ARR® pays for such coverage on behalf of our client if this feature is selected by the client.
ARR® Warranty Coverage Periods:
- Residential Shingles – 12-year labour coverage
- Residential Flats – 10 years labour coverage
- Residential Aluminum – 5 years labour coverage
- Carpentry -2 years labour coverage
- All products are warranted by the manufacturer and are subject to their specific terms and conditions
- Commercial Shingles – 5 years labour coverage / 12 years available
- Commercial Flats – 5 years labour coverage/ 10 and 20 years available * (subject to waterproofing system selected)
- Commercial Aluminum – 5 years labour coverage
- Carpentry – 2 years labour coverage